Dialpad
Empowering businesses with AI-powered communication tools across mobile and desktop platforms. ..

So Laine, tell us about yourself.
Coffee ☕️- Need I say more?
Hi! My name is Sherlaine (Laine for short).
I’m a product professional based in Vancouver. I love getting into the nitty-gritty details of design and working with a world-class team to solve real problems. I am so passionate about getting to know my users that I make romance novels look dull.
Where all my blood, sweat, & tears go to
MY WORKMicrosoft – Flip
Leads customer feedback requests by ensuring that the Flipgrid community over 100 million+ has ..
Kater Technologies
Kater Technologies Inc was a Vancouver-based Mobility-as-a-Service (MaaS) technology company ..
This is how my brain works (most of the time)
PROCESS1. BRIEFING
Stakeholder hands me over the requirements. Which is the start of user stories & documentation.
2. RESEARCH
I search every crevice on Google & conduct market analysis - what are the competitors doing?
4. LAUNCH
Audited the build - check! Notify the stakeholder(s), update release notes, and deploy. Followed by measuring its success.

3. BRAINSTORM & CREATE
Rapid prototyping, wire-framing, discussion period with the designers and developers. Repeat.
Well you made it to the bottom of the page ?
& now you want to click Hire MeOTHER AWESOMENESS
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Moral booster-er at Microsoft, head of culture at Kater
I personally wanted to take this on as teammates are my number one priority for me. Why? Because “Hey Jude” by the Beatles didn’t become #1 in 1968 from only Ringo Starr’s mad drum skills.
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Snacks Carnivore
My drawers are filled with snacks because food brings people together, not-so-much budget spreadsheets.
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Dog, cat, and bunny lover
I have two golden retrievers, Millie and Marty. Two rescued bunnies, Eeyore and Tulip, and two mischievous cats, Gyoza and Miso. Teammates can see a glimpse of my chaotic farmhouse in my video background – but I love every minute of it.
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Dialpad 2023 Hackathon
Most polished hackathon award – iOS Meeting Widgets.
Best use of Ai hack award – Ai To-do notes and calendar integration. -
Lighthouse Labs 2019 Full Scholarship Award
For the most promising and creative portfolio submitted